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    How to edit your profile

    • Updated

    Keeping your profile up to date is important for maintaining accurate information. For users to be able to change their profile information, a reason for the change has to be provided, along with a document confirming the change. To access updating your profile, please follow the steps below and notify us when completed.

    IMPORTANT: Please make sure that you have updated your application to the most recent version.

    Steps to edit your profile

    1. State the reason for wanting to change your profile details
      • Please explain why you need to change your profile details.
    2. Updating your name:
      • If you want to update your first, middle, or last name, you must provide:
        • Official documentation of your name change (government-issued document, e.g., marriage certificate),
        • A valid identification document that displays your new name.
    3. Changing your residence address:
      • For address updates, please provide proof of residence in one of the following formats:
        • Bank statement
        • Utility bill (water, gas, electricity, internet)
        • Government-issued document (municipality-issued residence certificate)
      • Please make sure that the document contains the following information:
        • Issuer's name
        • Your name
        • Your home address
        • Issuing date
      • IMPORTANT: Proof of residence should not be older than 3 months.
    4. Once you have gathered the necessary documents, please upload them using the "Additional documents" field in your GateHub profile where they'll be awaiting review.
      • Log into your account.
      • Click on your account portrait.
      • Navigate to "Personal details" to view the accounts "Identity" section.
      • Find the "Additional documents" field to upload your files.
      • Upload your documents.
    5. Notify us
      • After uploading your documents, please send us a message HERE stating:

        • the reason for wanting to change your profile details.

        • confirmation that you have uploaded the necessary documents.