Support Center
How can we help you today?
Knowledge base
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NEW USERS
Are you new here and in need of help? We got you covered.
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LOGIN AND SECURITY
We take security very seriously and so should everybody.
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YOUR ACCOUNT
Knowing your account inside and out will help you navigate your wallet.
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BANK TRANSACTION
Become skilled in bank transactions and avoid any delays.
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CRYPTO TRANSACTION
You think it’s complicated? Not with the help of these articles.
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GENERAL
Now that you know how things work, you can learn more about GateHub and XRP Ledger.
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GATEHUB FAQ
Quick answers to most frequently asked questions
Popular articles
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What is 2-Factor Authentication?
At GateHub we are committed to making the user experience at GateHub as pleasurable and...
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How to disable 2FA?
Prior to disabling your 2FA If you wish to disable your 2FA authenticator on account of...
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2-Factor Authentication SMS
2FA using TOTP method is mandatory for all users on GateHub. All users that have not ye...
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Recovery key
The Recovery key is a 32-character key generated during the GateHub signup process. It ...
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Wallet Protect
Wallet Protect is a yearly paid subscription service at GateHub that enables an additio...
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Xumm On/Off-Ramp
Xumm On/Off-Ramp is the newest GateHub service that allows Xumm users to seamlessly tra...
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Wire transfer - other FIAT currencies
When issuing Wire deposits of FIAT currencies (except EUR and GBP) the funds will be co...
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XRP Ledger wallet funding and first deposit
In order to activate an XRP Ledger wallet, a deposit of at least 10 XRP has to be made....
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Deposit from Xumm
XUMM is a non-custodial client (wallet) for the XRP Ledger. It allows you to interact w...
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Send payment via XRP Ledger to Xumm
XUMM is a non-custodial client (wallet) for the XRP Ledger. It allows you to interact w...
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GateHub Stance on Blockchain Forks
In general, GateHub will not support any upcoming forks and related newly created token...
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XRP reserve
The XRP Ledger protocol requires that each XRP Ledger wallet holds a small amount of XR...
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New banking details
Due to the migration of certain parts of business operations from the UK to the Europea...
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Migration of GateHub and GateHub Fifth gateways from the UK to Lithuania
We will be migrating our custodial customer accounts from the UK to the European Union,...
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GateHub Welcomes Flare Network
GateHub has started distributing the first increment of 15% of the FLR public token dis...
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Phishing email spoofs Ripple
A phishing email scam has been reported to spam the XRP Ledger community, purporting to...
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ATTENTION: Malicious email warning
Our users are being targeted with phishing emails from spoofed email addresses (email a...
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ATTENTION: Potentially fraudulent sites
https://gatehub.net/ is the only domain owned by GateHub. Make sure to only use the aut...
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Customer correspondence timeline
Due to phishing attempts, we conducted a timeline of our public correspondence during t...