How can we help?
Are you new here and in need of help? We got you covered.
LOGIN AND SECURITY
We take security very seriously and so should everybody.
Knowing your account inside and out will help you navigate your wallet.
Become skilled in bank transactions and avoid any delays.
You think it’s complicated? Not with the help of these articles.
Now that you know how things work, you can learn more about GateHub and XRP Ledger.
What is 2-Factor Authentication?
2-factor authentication (2FA) is an optional additional security feature on GateHub, pr...
How to disable 2FA?
Prior to disabling your 2FA If you wish to disable your 2FA authenticator on account of...
The Recovery key is a 32-character key generated during the GateHub signup process. It ...
Non USD deposits
Non USD currencies (except EUR) will be converted to USD (free of charge) and deposited...
XRP Ledger wallet funding and first deposit
In order to activate an XRP Ledger wallet, a deposit of at least 20 XRP has to be made....
Interledger deposit via Coil
Users can receive funds from streaming to a GateHub hosted wallet by using Coil. In t...
GateHub Stance on Blockchain Forks
In general, GateHub will not support any upcoming forks and related newly created token...
The XRP Ledger protocol requires that each XRP Ledger wallet holds a small amount of XR...
Phishing email spoofs Ripple
A phishing email scam has been reported to spam the XRP Ledger community, purporting to...
ATTENTION: Malicious email warning
Our users are being targeted with phishing emails from spoofed email addresses (email a...
ATTENTION: Potentially fraudulent sites
https://gatehub.net/ is the only domain owned by GateHub. Make sure to only use the aut...
Customer correspondence timeline
Due to phishing attempts, we conducted a timeline of our public correspondence during t...
Bank Holidays in 2020
GateHub bank (USD, EUR) deposits and withdrawals will be closed in time of bank holiday...