Support Center
How can we help you today?
Knowledge base
-
NEW USERS
Are you new here and in need of help? We got you covered.
-
LOGIN AND SECURITY
We take security very seriously and so should everybody.
-
YOUR ACCOUNT
Knowing your account inside and out will help you navigate your wallet.
-
BANK TRANSACTION
Become skilled in bank transactions and avoid any delays.
-
CRYPTO TRANSACTION
You think it’s complicated? Not with the help of these articles.
-
GENERAL
Now that you know how things work, you can learn more about GateHub and XRP Ledger.
-
GATEHUB FAQ
Quick answers to most frequently asked questions
Popular articles
-
What is 2-Factor Authentication?
At GateHub we are committed to making the user experience at GateHub as pleasurable and...
-
How to disable 2FA?
Prior to disabling your 2FA If you wish to disable your 2FA authenticator on account of...
-
2-Factor Authentication SMS
2FA using TOTP method is mandatory for all users on GateHub. All users that have not ye...
-
Recovery key
The Recovery key is a 32-character key generated during the GateHub signup process. It ...
-
Wallet Protect
Wallet Protect is a yearly paid subscription service at GateHub that enables an additio...
-
Non-USD deposits
Non-USD currencies (except EUR and GBP) will be converted to USD (free of charge) and d...
-
XRP Ledger wallet funding and first deposit
In order to activate an XRP Ledger wallet, a deposit of at least 10 XRP has to be made....
-
Deposit from Xumm
XUMM is a non-custodial client (wallet) for the XRP Ledger. It allows you to interact w...
-
Interledger deposit via Coil
Users can receive funds from streaming to a GateHub hosted wallet by using Coil. In t...
-
Send payment via XRP Ledger to Xumm
XUMM is a non-custodial client (wallet) for the XRP Ledger. It allows you to interact w...
-
GateHub Stance on Blockchain Forks
In general, GateHub will not support any upcoming forks and related newly created token...
-
XRP reserve
The XRP Ledger protocol requires that each XRP Ledger wallet holds a small amount of XR...
-
New banking details
Due to the migration of certain parts of business operations from the UK to the Europea...
-
Migration of GateHub and GateHub Fifth gateways from the UK to Lithuania
We will be migrating our custodial customer accounts from the UK to the European Union,...
-
GateHub Welcomes Flare Network
GateHub has started distributing the first increment of 15% of the FLR public token dis...
-
Phishing email spoofs Ripple
A phishing email scam has been reported to spam the XRP Ledger community, purporting to...
-
ATTENTION: Malicious email warning
Our users are being targeted with phishing emails from spoofed email addresses (email a...
-
ATTENTION: Potentially fraudulent sites
https://gatehub.net/ is the only domain owned by GateHub. Make sure to only use the aut...
-
Customer correspondence timeline
Due to phishing attempts, we conducted a timeline of our public correspondence during t...