How can we help?
Knowledge base
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NEW USERS
Are you new here and in need of help? We got you covered.
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LOGIN AND SECURITY
We take security very seriously and so should everybody.
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YOUR ACCOUNT
Knowing your account inside and out will help you navigate your wallet.
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BANK TRANSACTION
Become skilled in bank transactions and avoid any delays.
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CRYPTO TRANSACTION
You think it’s complicated? Not with the help of these articles.
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GENERAL
Now that you know how things work, you can learn more about GateHub and XRP Ledger.
Popular articles
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What is 2-Factor Authentication?
2-factor authentication (2FA) is an optional additional security feature on GateHub, pr...
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How to disable 2FA?
Prior to disabling your 2FA If you wish to disable your 2FA authenticator on account of...
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Recovery key
The Recovery key is a 32-character key generated during the GateHub signup process. It ...
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Non USD deposits
Non USD currencies (except EUR) will be converted to USD (free of charge) and deposited...
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XRP Ledger wallet funding and first deposit
In order to activate an XRP Ledger wallet, a deposit of at least 20 XRP has to be made....
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Interledger deposit via Coil
Users can receive funds from streaming to a GateHub hosted wallet by using Coil. How do...
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GateHub Stance on Blockchain Forks
GateHub does not support any upcoming forks and related newly created tokens at the tim...
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XRP reserve
The XRP Ledger protocol requires that each XRP Ledger wallet holds a small amount of XR...
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ATTENTION: Malicious email warning December 2019
Some of our users have received an email from support@gatehub.net or security@gatehub.n...
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ATTENTION: Malicious email warning September 2019
Our users are being targeted with phishing emails from addresses registered @gate-hub.n...
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Customer correspondence timeline
Due to phishing attempts, we conducted a timeline of our public correspondence during t...
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ATTENTION: Potentially fraudulent sites
https://gatehub.net/ is the only domain owned by GateHub. Make sure to only use the aut...
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ATTENTION: Malicious email warning
Our users are being targeted with phishing emails from addresses registered @gatehub.co...
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WARNING: do not click links to reset 'GateHub' password
There have been some phishing attempts with password reset emails sent from address "no...
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Bank Holidays in 2019
GateHub bank (USD, EUR) deposits and withdrawals will be closed in time of bank holiday...