The Recovery key is a 32-character key generated during the GateHub signup process. It is the only way you will be able to reset your login password should you lose access to your account.
After you complete your first sign-up, a window containing your Recovery key will appear.
- Please click “Download Recovery key” or copy your Recovery key to a text file.
- We recommend you to store it in a safe place (offline storage or paper copies) and do not share it with anyone.
This is the only time the Recovery key is generated and once this window has been closed, the Recovery key cannot be retrieved.
GateHub does not store your Recovery key and does not have access to your wallet secret keys.
All your account data is encrypted and can only be decrypted by using your Recovery key.
If you have not saved the Recovery key, you cannot recover your account (see article: I made a mistake during registration. What now?).