GateHub has an automated email service that further secures registered user accounts.
Every access from an unknown device has to be authorized through your email.
Note that if you are using dynamic IP, new device authorization will be needed every time the IP is changed.
This is to ensure only the account owner can access their GateHub account even if their account credentials are stolen.
Make sure you authorize new device access from the same browser that was used when signing in to your GateHub account.
If you are not receiving our automated emails, there are a few possible solutions:
- Check all your email inboxes including spam and archive for our email.
- Look for any filters in your email settings. Note also that your email client may block or filter out some messages.
- Finally, it is possible that our emails are being filtered by your email provider. This may cause delays in receiving GateHub automatic emails. In some cases, GateHub emails cannot be received at all.
If none of the above solutions work, please submit a support request and we will gladly assist you.