A deposit of one coin to a different coins' blockchain address is considered a cross-chain deposit.
A cross-chain recovery is an inherently risky and time-consuming process. Not all deposits can be recovered. If GateHub agrees to attempt a cross-chain recovery, a claimant expressly agrees that this attempt carries no assurance of success and that the time frame of any recovery, if possible at all, may vary.
The timing of any recovery attempt is at our sole discretion.
This policy applies to any deposit of a GateHub supported currency or token sent to the blockchain address of another coin on another network. For example, this includes but is not limited to sending BTC to a BCH address or sending ETH to an ETC address.
GateHub will NOT attempt to recover coins or tokens that we do not list or support on our site.
A recovery request should be submitted to our customer support via the online form with the following information:
- Transaction ID (hash),
- Transaction Date/Time/Amount/Currency;
We will assess your recovery eligibility based on the following criteria:
- A claimant must be a verified GateHub customer,
- Must make the claim within 90 days from the date of deposit,
- Must hold a hosted GateHub wallet,
- Must seek recovery of a supported currency,
- Must seek recovery of deposits exceeding the minimum value (established by GateHub in its sole discretion), and
- Must pay a recovery attempt fee of 0.1 BTC. This fee is for attempting, not successful completion, of a cross-chain recovery.
All six criteria must be met in order for funds to be considered eligible for recovery. Additionally, we deliberate over each recovery claim on an individual basis and may decline to attempt a recovery regardless of the factors cited above, particularly if we determine any suspicious activity related to a deposit, as determined solely in our own discretion.
We will grant recovery exclusively to our customers who will have completed the mandatory KYC procedure before the fact or during the course of the recovery claim. GateHub account registration is free of charge and is subject to limitations (full terms are outlined here). More details on set criteria are laid out below. Our customer support will assist you upon submission of the recovery claim.
A recovery claim must be made within a 90 day period, running from the date of the initial deposit. All claims requested beyond this 90 day period are barred.
We will credit any recovery exclusively to an account with a GateHub hosted wallet. Hosted wallets are available to our customers free of charge, and may be created before the fact or during the course of the recovery claim.
We will only grant recovery for deposits in supported currencies that exceed the preset value. The recovery process is inherently risky for us and is therefore subject to an attempt fee of 0.1 BTC.
Supported currencies eligible for cross-chain recovery include BTC, BCH, ETH, ETC, REP, DASH. We will only attempt to recover deposits that exceed the value of 0.5 BTC at the time of deposit transaction, and will charge 0.1 BTC for the recovery attempt process. At the time of the recovery, the full fee amount (0.1 BTC) must be available in the customer’s hosted wallet. This attempt fee is charged automatically; no action from the claimant is required.
Unsupported token deposits including ICOs, airdrops or blockchain forks will not be recovered or credited to your wallet.
Minimum deposit amount
We will not attempt to recover deposits of sums that are less than the minimum eligible preset value.