In case your deposit takes significantly longer than outlined in our support articles (1-3 workdays for SEPA, 4-7 workdays for SWIFT), please contact our support team:
- Choose the Issue: Bank transactions
- Choose Category: Deposit
- Choose the currency
- Enter the Transaction amount
- In the Description field please provide:
- the transaction bank statement
- date and time of the transaction
We kindly ask you to copy & paste the above-mentioned information to your support request so our agents can provide the quickest possible assistance.