One of the most common reasons for 2-FA “Incorrect Code” errors is that the time on your 2-Factor Authenticator app is not synced correctly. If you want to make sure your time is set correctly, please follow the instructions below.
- Go to the Main Menu on the app.
- Select Settings.
- Select the Time correction for the codes.
- Select Sync now.
On iOS (Apple iPhone):
- Go to the iPhone Settings App. (your phone settings area).
- Select General.
- Select Date & Time.
- Enable Set Automatically (if it’s already enabled, disable it, wait a few seconds and re-enable).
Also, check if the time on your computer is set correctly.
If you’re experiencing any other issues, please contact our support team.