Due to phishing attempts, we conducted a timeline of our public correspondence during the recent occurrence.
We will be updating the timeline according to investigation progress. Please pay attention to the time difference and possible delays in email processing.
If you received an email, call or message outside these dates or you are not sure of its authenticity please contact our support here.
Please be aware our only official profiles are Facebook, Twitter, LinkedIn, Reddit and XRP Chat.
We want to point out that the mentioned correspondence is only with users whose wallets might be compromised. If a user did not receive any warning emails, we have no reason to believe their wallet is at risk.
4th of December, 2019
Email
Tenth email
User data notification
25th of October, 2019
Email
Ninth email
Reminding users they have not gone through re-encryption
11th-19th of July, 2019
Email
Eighth email
Notifying users about re-encryption
14th of June, 2019
Email
Seventh email
Notifying all users about phishing emails being sent
13th of June, 2019
Warning
Warning on our blog and wallet about phishing emails
11th of June, 2019
Email
Sixth email
Notifying users about phishing emails being sent
Calls and messages
Calls and messages to users who are at high risk of receiving phishing emails
8th of June, 2019
Email
Fifth email
- A direct reference to the two emails sent in the last couple of days
- Reminding users they have not followed the security recommendations yet
- Advising on what to do next
Calls and messages
Calls and messages to users who are at high risk of having their wallets compromised
7th of June, 2019
6th of June, 2019
Email
Fourth email
- A direct reference to the two emails sent between June 3 and 4, 2019.
- Reminding users they have not followed the security recommendations yet.
- Advising on what to do next
Article
GateHub Preliminary Statement
5th of June, 2019
Email
Third email
- Notifying users that we have reason to believe their XRP wallets’ security may have been compromised.
- Advising on what to do next
4th of June, 2019
Email
Second email
- Notifying users that we have reason to believe their XRP wallets’ security may have been compromised.
- Advising on what to do next
Calls and messages
Calls to users who are at high risk of having their wallets compromised
3rd of June, 2019
Email
First email
- Notifying users that we have reason to believe their XRP wallets’ security may have been compromised.
- Advising on what to do next