Prior to closing your account, please make sure to withdraw all your available funds from hosted wallets and safely store your XRP Ledger wallet’s secret key. Your XRP Ledger wallet can be imported elsewhere by using its pertaining secret key.
Your XRP Ledger wallet's secret key can not be found in the mobile app. You can acquire your secret key by logging into your account via GateHub webpage and access it under “WALLET” - “Advanced” settings.
To close your account:
- Tap on the profile icon in the lower-right corner.
- Scroll down and choose the 'Close account' option.
- Tick the boxes if you agree with the Disclaimer statements and tap "Delete account".
Once your account has been closed you will be automatically unsubscribed from all our system and marketing emails.
Please note that closing your GateHub account will not make the reserved balances from your XRP Ledger wallet available. For more information please refer to the article: XRP reserve.
In accordance with relevant AML/CTF legislation, GateHub is obligated to store customers' KYC information for a period of at least 5 years after the account closure. Upon closure, all account data and contained personal information is encrypted and securely stored in accordance with industry standards for the aforementioned retention period.
Related customer support correspondence is archived.