Our users are being targeted with phishing emails from addresses registered @gatehub.com, @gatehub.net or similar.
Phishing emails look like they have been sent by GateHub, however, they were in fact sent by the attacker. The emails are malicious and did not come from GateHub.
GateHub will never send sensitive information such as XRP wallet secret keys over email.
If you cannot verify the origin of the received email, please refer to the customer correspondence timeline.
The subject line of phishing emails might be similar to the subject line below:
Critical Security Warning / Action Required - New Secured Wallets
Emails instruct users to move their funds to a new hosted wallet created by GateHub.This is in fact a XRP wallet created by the attacker and IT IS NOT SAFE!
Do not transfer any funds to the address provided in this email.
Example of emails
Sent from @gatehub.net
IMPORTANT: the warning banner that the email was not verified by GateHub Limited.
Example of the content in the emails
Sent from @gatehub.com
GateHub WILL NOT create new XRP wallets on behalf of any user.
We kindly ask our customers to forward any suspicious email to email@example.com
What you should do
- Ignore the instructions in the email.
- Forward the email to firstname.lastname@example.org.
- Mark *@gatehub.com as spam in your email inbox.
We strongly advise against saving your sensitive information in your email or any other online storage.
To alert all our customers of potential phishing emails we added a warning banner on our wallet's home page.
For any additional questions, please contact us through our customer support service, here.