It has been well over a year since the first major Bitcoin fork, which GateHub decided to support and grant users BCH in 1:1 ratio.
There were specific instructions on how to claim BCH (enabling BCH trust line) at that time.
If users did not follow these instructions in the first couple of months, a BCH claim could only be made by requesting a manual credit via our customer support channels.
This required a special process that involved several departments and working hours to resolve due to the complexity of the issue.
We will stop accepting and resolving requests for BCH IOUs from the August 2017 Bitcoin fork on April 1st, 2019.
Requests for crediting BCH from the fork, made after March 2019, will be rejected.