We are experiencing a high influx of new customers, paired with increased frequency of both bank and crypto transactions, consequently also a high number of customer support requests.
All of the above leads to delays in account verifications, delays in bank and crypto transactions processing and delays in support service replies.
Please take the above into consideration.
Please be patient and give our team more time to address your requests, whether that be to process your transaction or reply to your ticket.
The demand proves to be a challenge for many service providers throughout the cryptocurrency industry, we are no exception. We are continuously scaling our team optimising our services to meet the demand.
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