Troubleshooting tip: If you are having issues with 2FA application on your phone, make sure to synchronise the time between your computer and mobile device.
If the issue persists or if you have lost access to 2FA application, request deactivation.
Submit a ticket here.
- submit your login email address,
- subject 2FA reset,
- leave a short description,
- choose DEACTIVATE 2FA category*
Please note that you will have to prove your identity if you wish to have 2FA reset for your account. You will receive further instructions in our reply.
*for DEACTIVATION only. Do not use this category for other purposes.