To disable 2FA in your account
Go to “Account settings” - “Security” - “2-Factor Authentication”.
Click “Disable 2-factor authentication”
Prior to requesting 2FA disable
Please make sure your mobile device and computer are time synced:
If your Authy app is generating 7 or 8 digits:
To disable 2FA if you have lost access to your 2FA app
If you have lost access to your 2FA app, you can submit a request to have your 2FA disabled.
Note that sometimes your 2FA app and the device you are trying to log into are not synchronized. Please follow the instructions to Sync your 2FA app here.
Submit a request here.
submit your login email address
Subject: 2FA reset
Category: Login issue > 2FA
leave a short description
Please note that you will have to prove your identity if you wish to have 2FA reset for your account.You will receive the instructions in our automated email.