How to disable 2FA?

 To disable 2FA in your account

• Go to “Account settings” - “Security” - “2-Factor Authentication”.

• Click “Disable 2-factor authentication”

Prior to requesting 2FA disable

Please make sure your mobile device and computer are time synced:

Time Synchronisation for your 2FA App

If your Authy app is generating 7 or 8 digits:

Manage your Authy settings

To disable 2FA if you have lost access to your 2FA app

If you have lost access to your 2FA app, you can submit a request to have your 2FA disabled.

Note that sometimes your 2FA app and the device you are trying to log into are not synchronized. Please follow the instructions to Sync your 2FA app here.

Submit a request here.

• submit your login email address

• Subject: 2FA reset

• Category: Login issue > 2FA

• leave a short description

Please note that you will have to prove your identity if you wish to have 2FA reset for your account.You will receive the instructions in our automated email.