Crosschain deposit - A deposit of one coin to a different coins' address is considered a crosschain deposit.
Crosschain recovery is an inherently dangerous and time consuming process. Not all deposits can be recovered and the time frame of recovery is at our discretion.
We will only attempt to recover deposits that exceed the value of $5000 at the time of deposit and will charge a 0.1 BTC for this recovery.
We will not recover coins or tokens we do not support. Nor will we recover funds that were distributed as part of an ICO. Supported currencies, tokens and IOU's.
This policy applies to any deposits sent to an address of another coin on another network. This includes but is not limited to:
- Sending, for example, BTC to a BCH address
- Sending ETH to an ETC address
This policy does not apply to ETH tokens* sent to other addresses on the ETH network. These will be recovered in a time frame of our discretion.
*REP and QAU.